In order to carry out your treatment, your therapist maintains records of your medical and personal details. These records are subject to the Personal Data Protection Act. This law contains rules regarding the purpose of the registration, the nature of the details that are registered, the management of these records, the persons who have access to these records and the client’s right to view these records. All this has been recorded into regulations.

It goes without saying that your therapist handles your details with care: for that reason we have set up a number of rules in our privacy regulation besides the above mentioned Personal Data Protection Act. Please find the regulations below:

Apart from the therapist who treats you, a limited number of persons also have access to the details registered. These can be, for example, replacement therapists, colleagues in the practice, trainees and administrative assistants. All these persons are held to confidentiality.

Only information relevant for the treatment is kept in the file

In order to further develop our treatments and to keep them at a high standard, research needs to be carried out. For this research, we need to draw up statistics. Should your details be used for this purpose, these will not be traceable to you personally (anonymous), in order to protect your privacy.

Should you object to your details being used (anonymously) for research, you can make this known to your therapist.

If, for research purposes, it is important that details can be traced to you personally, these details will only be provided (to the researcher) with your written permission.

Clients’ details are not shared with third parties, including close relatives. Details are only disclosed with the client’s permission. After completion of the client’s treatment, details will be archived for 10 years in such a way that only a limited number of persons have access to these details.

If you feel that the practice does not handle your personal details correctly, you can make this known via the complaints procedure in our practice.

Our practice follows a code of conduct that has been drawn up to regulate interaction with and treatment of clients.

Prior to the treatment, the method of treatment will be explained to the client. This will include details on the actions to be performed. If the client objects to any of these actions, he /she should make this clear immediately.

If there are objections to certain actions and/or types of treatment as a result of, for example, religious beliefs, the client should make this known during the first appointment so the therapist can evaluate whether the client can be treated.

Treatments generally take place in a separate room in which only the therapist and the client are present.

If third parties (such as a trainee) are present during the treatment, the client will be asked for permission in advance.

The therapist and any assistants should treat the client with respect and refrain from informality when this is not desired.

If situations arise that are undesired, a different therapist may be allocated or treatments may be terminated. The decision to do so will be made in consultation with the client.

All subjects discussed remain confidential and will not be discussed with third parties. If you feel that the practice does not handle your information properly, you can make this known via the complaints procedure in our practice.    

You may assume that every therapist carries out his or her profession to the best of his / her abilities. If however, you have a complaint about the treatment or the way your therapist interacts with you, it is advised to make this known. For you, for other clients and for the quality of the treatment.

You have a complaint

If you have a complaint, it is worth the effort to enter into conversation with your therapist. If it makes you feel more confident, you can ask a relative or a friend to be present.

We aim to have this conversation as soon as possible, preferably immediately upon making your complaint.

Our objective is to make the nature of the complaint as clear as possible and to work together with you to find a solution that is satisfactory to all parties. It may be necessary to have a subsequent conversation.

You may also fill in the questionnaire on the Healthy Balance® website and send this by e-mail, or print it and send it by regular post.

In order to manage our company properly, it is important to know the level of satisfaction regarding the treatments, consults and administration provided.

Via the Healthy Balance ® website you can fill in a questionnaire and submit it by e-mail, or print it and send it by regular post.